Richard Blank, CEO of costaricascallcenter.com talks to Peter and Kathleen about building a world-class call center business, training bilingual telemarketers and providing exceptional levels of service to international clients. Richard tells us his success secrets.

Contact Richard at 1-888-21-6750, email ceo@costaricascallcenter.com

Website https://costaricascallcenter.com

The Yakking Show is brought to you by Peter Wright & Kathleen Beauvais
contact us to be a guest on our show.
https://TheYakkingShow.com                peter@theyakkingshow.com 
https://karytechsolutions.com               kathleen@theyakkingshow.com 

Timeline

05:00                     Adapting to a new culture

06:20                     What makes Richard successful

09:40                     Active Listening

12:30                     Training at-home workers

14:00                     Dealing with angry and upset callers

17:00                     Dedicated Practice

20:50                     Long lines & potholes

23:23                     Phonetic micro expressions

28:47                     Fortune favours the brave

30:01                     Positive escalations